FAQ - Utopia Wins
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Frequently Asked Questions

Process

Faq

HOW DO I PURCHASE TICKET NUMBERS?

Create an account, navigate to the competition you wish to enter, select your numbers or choose a lucky dip, answer the question and proceed to checkout.

HOW DO I RECEIVE MY TICKET NUMBER?

We email your ticket numbers directly to you so please check your spam/junk folder if you can’t find them.

HOW IS THE WINNER CHOSEN?

Once the countdown timer has ended the competition entry is closed and the draw date will be published. An independent random number generator will be used to select a winning ticket number live on Facebook. A recording of the live draw will be available to view on our Facebook page and/or YouTube channel for a minimum term of 2 weeks after the draw.

WHAT HAPPENS IF THE TIMER RUNS OUT AND ALL THE TICKETS HAVEN’T SOLD?

If insufficient tickets are sold then the promoter may extend the closing date of the competition up to a maximum of 4 times. If after this time there are still insufficient ticket sales to enable the competition to run then the customer will receive a refund.

CAN I BUY MULTIPLE TICKETS FOR A COMPETITION?

Our standard maximum entries per user is set to 25 for any one competition. However, some competitions may be even more limited. In this case the maximum entries per user will be clearly stated on the specific competition.

I HAVE A QUERY NOT LISTED!

We are happy to hear any of your queries, just use the Contact Us form and send us the query. We aim to answer all questions within 24 hours, and we may also add it to this page to help other customers.